Frequently Asked Questions

Preventive screenings can help you take better control of your health. They are an important foundation of early detection and prevention of disease. Preventive care services are NOT subject to a copayment or deductible when using in-network providers and must be billed to insurance with proper preventive coding. Take a look at this flyer (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_899e5cfbb92b46099a7f66785d7c9bd6.pdf)to learn about the services and screenings that are covered as preventive care. Please note: Coverage for these services is subject to certain conditions, age and time limits.

When you register on the Meritain portal, you will have access to print an ID card, view your claims, or find an in-network doctor. Visit https://account.meritain.com/Portal/Registration (https://account.meritain.com/Portal/Registration)and input your Group ID, which is 16584. You will also need your Member ID, which is located on your ID card. If you do not have your ID card, please feel free to contact your Lacher healthcare advocate to obtain your Member ID.

Medical: Click here(https://www.aetna.com/dsepublic/#/contentPage?page=providerSearchLanding&site_id=mymeritain) Dental: Click here(https://mydental.guardianlife.com/secure/PAWEBSITE.PROVIDER.UI/WBSPrvNewSearch.aspx) Vision: Click here(https://www.vsp.com/eye-doctor)

You are required to update your Meritain Coordination of Benefits information every year so that they can properly process your claims. Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed. Click here (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_77a4addf263b461e96759ce62f0dfda4.pdf)for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Meritain portal.

Yes. You can access the Amazon Pharmacy (through SmithRx) to set up your mail order prescriptions: 1-855-206-3605 www.amazon.com/smithrx(http://www.amazon.com/smithrx)

Yes! Through our partnership with SmithRx, you can receive many preventive medications at no cost. Learn more.(https://www.sightandsoundbenefits.com/_files/ugd/51ffe3_1023acbdd4de467790ed7d985a0798a3.pdf)

Medical: Login to www.meritain.com.(http://www.meritain.com/) Once logged in, you'll have access to print of download an ID card. You may also call Meritain at 1-800-925-2272 to request a new ID card. Dental & Vision: Login at www.guardianlife.com/login.(http://www.guardianlife.com/login) Once logged in, you can view, print, or request ID cards. You may also call Guardian at 1-888-482-7342 to request a new ID card.